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Winning Ways: The Funeral Profession's Guide to Human Relations By Todd Van Beck
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- Sales Rank: #1571396 in Books
- Brand: Brand: McGraw-Hill Medical
- Published on: 1998-08-04
- Original language: English
- Number of items: 1
- Dimensions: 9.00" h x .80" w x 5.90" l, .80 pounds
- Binding: Paperback
- 208 pages
- Used Book in Good Condition
From the Back Cover
Key Benefit: Written for the funeral service industry by a funeral service professional, this unique book teaches effective methods of interacting with people. This is the only book on the market fully devoted to funeral service human relations. Key Topics: Emphasizing service excellence and communication skills, this texts takes an easy-to-read, common sense approach to the funeral profession. Features include building a professional attitude, dealing with difficult family situations, enhancing funeral director skills, and funeral service etiquette. Numerous case studies help reinforce valuable principles and concepts. Market: Mortuary science students, professional funeral directors.
About the Author
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide
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